Support Tickets

Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.

Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.

We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.

For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
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3Moose
Posts: 102
Joined: Sat Aug 26, 2017 6:14 pm

Support Tickets

Post by 3Moose » Mon Oct 09, 2017 12:58 pm

Can someone tell me how to create an official support ticket? I tried to e-mail Chris directly and it would not allow it.

Thanks,
Joel
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dog1965
Posts: 109
Joined: Sun Sep 03, 2017 8:27 am

Re: Support Tickets

Post by dog1965 » Mon Oct 09, 2017 1:11 pm

try this......

memberlist.php?mode=contactadmin
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3Moose
Posts: 102
Joined: Sat Aug 26, 2017 6:14 pm

Re: Support Tickets

Post by 3Moose » Mon Oct 09, 2017 1:17 pm

Thank you. I did that.... was not sure it was "official" ....
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GregoryGHarding
Posts: 646
Joined: Sun Apr 16, 2017 3:01 pm

Re: Support Tickets

Post by GregoryGHarding » Mon Oct 09, 2017 1:58 pm

viewtopic.php?f=5&t=1642
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3Moose
Posts: 102
Joined: Sat Aug 26, 2017 6:14 pm

Re: Support Tickets

Post by 3Moose » Mon Oct 09, 2017 2:01 pm

Thanks Gregory. I knew I saw an official e-mail address for support.
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