Hi,
Is the stratum server down currently? Because I am unable to connect from my rental miners as well as from my home miners.
Any idea on when it will be back up?
Thanks,
Joseph
Unable to connect to pool
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
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JoeTheMiner
- Posts: 64
- Joined: Wed Nov 19, 2014 10:30 am
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: Unable to connect to pool
This is strange. Everything is running fine but there seems to be a DNS failure. It can't connect to the exchanges because it can't look up names like poloniex.com.
We need to call the ISP. I'll post an update shortly.
We need to call the ISP. I'll post an update shortly.
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JoeTheMiner
- Posts: 64
- Joined: Wed Nov 19, 2014 10:30 am
Re: Unable to connect to pool
No problem Steve. Thank you for the response.Steve Sokolowski wrote:This is strange. Everything is running fine but there seems to be a DNS failure. It can't connect to the exchanges because it can't look up names like poloniex.com.
We need to call the ISP. I'll post an update shortly.
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: Unable to connect to pool
OK, I got the server back online.
The problem was that Poloniex now requires people to use encryption, so http://poloniex.com doesn't work anymore. You need to use https://poloniex.com. This caused a failsafe to trigger the system to shut down because there were no prices, as designed.
Let me know if there are any further issues. I'm also looking into a DNS issue that is hard to reproduce, but the server is running while I investigate.
The problem was that Poloniex now requires people to use encryption, so http://poloniex.com doesn't work anymore. You need to use https://poloniex.com. This caused a failsafe to trigger the system to shut down because there were no prices, as designed.
Let me know if there are any further issues. I'm also looking into a DNS issue that is hard to reproduce, but the server is running while I investigate.
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JoeTheMiner
- Posts: 64
- Joined: Wed Nov 19, 2014 10:30 am
Re: Unable to connect to pool
I noticed that my WestHash rental came back online but the NiceHash rental did not. Maybe that might help you with investigating the DNS issue.Steve Sokolowski wrote:OK, I got the server back online.
The problem was that Poloniex now requires people to use encryption, so http://poloniex.com doesn't work anymore. You need to use https://poloniex.com. This caused a failsafe to trigger the system to shut down because there were no prices, as designed.
Let me know if there are any further issues. I'm also looking into a DNS issue that is hard to reproduce, but the server is running while I investigate.
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: Unable to connect to pool
Is there a console where it prints errors in the miner that is not working? Could you post whatever you see here?
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JoeTheMiner
- Posts: 64
- Joined: Wed Nov 19, 2014 10:30 am
Re: Unable to connect to pool
Unfortunately there isn't a console with the NiceHash rental. But what I am seeing I my end says:Steve Sokolowski wrote:Is there a console where it prints errors in the miner that is not working? Could you post whatever you see here?
Pool Status: Dead
Pool URL
stratum+tcp://prohashing.com:3333
Username
MineCoins247
Password
d=65536
Established bridges
Pool Status Miners Speed GH/s Current diff
71.175.81.45:3333 Connecting to remote pool. 0 0.0000 0.0000
Hope this helps.
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: Unable to connect to pool
I'm sorry to bother you so much about this issue, but this is helpful in trying to get to the bottom of the problem. I see that someone is connected as MineCoins247 and is receiving work packages for Monacoins. But you said you have two miners, so that doesn't help figure this one out.
I created a new account called "testaccount" (the password is testaccount if you are interested). Could you have that miner connect as user testaccount for a minute and then I can see what happens here?
Again, I apologize for the trouble.
I created a new account called "testaccount" (the password is testaccount if you are interested). Could you have that miner connect as user testaccount for a minute and then I can see what happens here?
Again, I apologize for the trouble.
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JoeTheMiner
- Posts: 64
- Joined: Wed Nov 19, 2014 10:30 am
Re: Unable to connect to pool
It is not a problem. Yes I have two rentals, one is from Europe and the other is from the US. The US rental is working fine but the Europe one is not. I just connected the miner to the pool as user testaccount about 3 minutes ago. So far it is still showing the miner as not getting a connection from the pool.Steve Sokolowski wrote:I'm sorry to bother you so much about this issue, but this is helpful in trying to get to the bottom of the problem. I see that someone is connected as MineCoins247 and is receiving work packages for Monacoins. But you said you have two miners, so that doesn't help figure this one out.
I created a new account called "testaccount" (the password is testaccount if you are interested). Could you have that miner connect as user testaccount for a minute and then I can see what happens here?
Again, I apologize for the trouble.
Thanks.
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JoeTheMiner
- Posts: 64
- Joined: Wed Nov 19, 2014 10:30 am
Re: Unable to connect to pool
Ok, I just disconnected the miner as it is showing that it was now working with the testaccount user. Now it seems that it is working. Let me try my real account now.JoeTheMiner wrote:It is not a problem. Yes I have two rentals, one is from Europe and the other is from the US. The US rental is working fine but the Europe one is not. I just connected the miner to the pool as user testaccount about 3 minutes ago. So far it is still showing the miner as not getting a connection from the pool.Steve Sokolowski wrote:I'm sorry to bother you so much about this issue, but this is helpful in trying to get to the bottom of the problem. I see that someone is connected as MineCoins247 and is receiving work packages for Monacoins. But you said you have two miners, so that doesn't help figure this one out.
I created a new account called "testaccount" (the password is testaccount if you are interested). Could you have that miner connect as user testaccount for a minute and then I can see what happens here?
Again, I apologize for the trouble.
Thanks.