ive had a ticket open for the past 4 hrs, no reply

well i had over $1 in libry, and it would never pay me out no matter what i did, so i forefited it and figured id try another coin now im trying litecoin, i met my set threshhold, the minimum.. and it still didnt pay me out :( if i could get someone to look at my account and find out why im not gett...